Automatic Conversation Recording on H.323 and SIP

Telesis Systems Offering Conversation Recording on H.323 and SIP

  • Telesis Business Phone Systems:
    • PX24U Hybrid IP PBX Business Phone System 
    • PX24M Hybrid IP PBX Business Phone System 
    • PX24X Hybrid IP PBX Business Phone System
  • Telesis Switching Systems:
    • X1 Large Capacity TDM - IP Telephony Switch
  • Combined VoIP Gateway and Signaling Converters:
    • Stillink 200
    • Stillink 800
    • Stillink 3200

Description

Telesis systems allow Automatic Conversation Recording for VoIP calls with much of ease. All VoIP conversations on pre-selected H.323 or SIP entities may be automatically recorded. The solution is:

  • fully integrated with the Telesis System
  • cost-effective
  • easily maintained
  • capable of bi-directional, echo-free, high-quality voice recording
  • capable of exporting records to wave (*.wav) files, so that, no special license or program to play-back records
  • with freeware downloading, archiving, indexing, and reporting utility XPort 
  • with the possibility of uploading records via FTP
  • with the possibility of authorized remote access over IP
  • with the possibility of re-selecting H.323 or SIP entities (to be recorded) easily with programming only

Applications

Automatic voice recording of all VoIP calls (conversations) on H.323 or SIP entities may be critical to the organizations, which have migrated or wishing to migrate to IP Telephony. Some operations and applications, where VoIP conversation recording is critical, are;

  • Public Safety and Health
  • Call Centers
  • Air, Maritime, Railway Traffic Control

The integrated DVR (digital voice recorder) within Telesis systems may be used in such operations and applications for the bi-directional (both calling and called party voices) recording of VoIP calls.

Archiving, Indexing, and Reporting Conversation Records

The combination of the integrated DVR hardware (with a storage capacity of 100 hours or more) and an external archiving device is the heart of the solution. In this solution, the integrated DVR operates as the recording buffer. To transfer conversation records to the archiving device, two protocols are availabe:

XPort Protocol

Telesis system acts as a server and listens requests on a predefined UDP port. The client is a PC running the freeware XPort Utility. The XPort Utility collects and archives the conversation records. Indexing and reporting functions may also be handled by the XPort Utility.  

Downloading voice records with using XPort Protocol

Freeware XPort Utility may collect conversation records from the Telesis system

FTP Protocol

Telesis system acts as a client and periodically tries to connect to an FTP server to transfer recordings in wave format. Consequently, the archiving device can be any FTP server on any operating system. Each conversation record, which is uploaded to the archiving FTP server, has a clear file name. The file name indicates:

  • the access code of the user, on which the conversation is recorded
  • starting time of recording as year, month, day, hours, minutes, seconds
  • a mark if the call is an originated one 
  • a mark if the call is a terminated one
  • the account id (if available)
  • the access code of B party
  • numbers dialed by the originating user
  • the caller id from originating user

Consequently, software enthusiasts (from novice to profesional) may easily develop their own applications, which may index, filter, report uploaded conversation records.

Uploading voice records with using file transfer protocol

The embedded FTP client within the Telesis system may upload conversation records to an FTP server

Security Notes

Make sure that the recordings are secure. Keep the PC running the XPort Utility or FTP server for archiving records in a safe place and accessible only by authorized personnel. Automatic conversation (voice) recording function in Telesis systems is technologically secured to prevent its unlicensed and unauthorized use.